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Understand the Rules That Govern Your Account

Everything on pika77 — your account, your wallet connections via DANA, OVO, or GoPay, and your access to the lobby — sits inside a clear legal framework.

Account EligibilityData & PrivacyCookie PolicyUser RightsJurisdiction-Dependent Access
pika77 Understand the Rules That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We collect only the data needed to run your account — your registered name, contact details, and the wallet credentials you provide when connecting DANA, OVO, or GoPay at the cashier. No payment credential is stored on our servers in full; wallet linking uses a tokenised reference only. Account sessions are protected by SSL encryption, and we apply OTP verification on login from unrecognised devices. If you want to see what data we hold, or ask us to delete it, contact support with your account ID.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable legal obligations after closure. You can request a summary at any time.

Cookie Use

Cookies on pika77 track session state and lobby preferences. No third-party advertising cookie is placed without a consent prompt. You can adjust cookie settings via the footer link on any page.

Account Security

OTP verification triggers on any login from a new device or browser. If you suspect unauthorised access, lock your account from the security settings page immediately and contact live chat.

Who to Contact

For a formal data access or deletion request, email our support address with the subject line 'Data Request' and your account ID. We aim to respond within the timeframe required by applicable rules.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how our terms affect your account, or you want to request a change to your stored data, our support team handles these directly. Bring your account ID and the wallet name — DANA, OVO, or GoPay — that your account is linked to, so we can locate your record quickly. Players in Jakarta and Surabaya have used live chat as the fastest route for policy clarifications.

Live Chat Start a chat session from your account dashboard. Have your registered wallet type — DANA, OVO, or GoPay — ready so we can pull up your record without delay.
Email Support Send a written request to our support address for formal policy queries, data access requests, or account closure. Include your account ID and the nature of the legal question.
Help Centre Our Help Centre holds the current versions of all policy documents, including the privacy notice and cookie settings page, accessible directly from your account menu.

Common Legal Questions About Your Account

These are the questions we hear most often about how our legal terms work in practice — covering eligibility, data rights, cookies, and what happens when you close an account.

Access depends on whether local law in your region permits it. You are responsible for checking your own eligibility before opening an account. We do not confirm legal status for specific locations.

We collect your name, contact details, and the wallet reference you use — DANA, OVO, or GoPay. Payment credentials are tokenised, not stored in full. Full details are in the privacy notice.

Email our support address with the subject 'Data Request' and include your account ID. We will respond within the timeframe required by the rules applicable to your region.

Yes. Submit a deletion request through email support with your account ID. Some data may be retained for the legally required period after account closure before full deletion is possible.

Cookies maintain your session and save lobby preferences. No advertising cookies are placed without a consent prompt. Adjust your cookie choices at any time via the link in the site footer.

When your account closes, the tokenised wallet reference for your DANA, OVO, or GoPay connection is removed from active records. Retained data falls under our standard post-closure policy period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.