Reference

How pika77 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse our lobby.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData access requestsIndonesia-region policy
pika77 How pika77 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply technical and organisational measures to protect the data tied to your account. For players in Jakarta and Surabaya accessing the lobby on mobile, this includes encrypted connections during login and every payment step. Here is how each area of data handling works in practice.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and legal obligations in your region.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure lobby performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, contact support immediately to lock your account.

Requesting Changes

To correct, export or delete your personal data, submit a request via live chat or email. We verify your identity before processing any change to keep your account safe.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about your account data, want to request a correction, or need to report a privacy concern, our support team handles these requests directly. You can reach us through live chat, email, or our help desk — responses are handled in the order they arrive, and we aim to address data-related requests within a reasonable timeframe consistent with applicable local requirements.

Live Chat Start a live chat session from your account dashboard to raise a data query or correction request with our support team in real time.
Email Support Send your privacy request or data correction query to our support email address. Include your registered account details so we can locate your record quickly.
Help Desk Submit a formal data access or deletion request through our help desk form. We log every submission and follow up to the email on your account.

Common Questions About Your Privacy on pika77

These are the questions we get most often about data, account privacy and your rights. If your question is not covered here, reach our support team via live chat or email.

We collect your name, email, mobile number and the e-wallet you link — DANA, OVO, or GoPay. Device and session data is also logged to maintain lobby security and performance.

Payment data is shared only with the processor handling your transaction — DANA, OVO, or GoPay. We do not share wallet details with advertisers or unrelated third parties.

Send a data access request via live chat or our support email with your registered account details. We verify your identity first, then send your data summary to your registered email.

Yes. Submit a deletion request through our help desk form or email. We process it in line with applicable local legal retention requirements before confirming removal.

We use session cookies for login continuity and analytics cookies to monitor lobby performance. Browser settings let you block or clear cookies; session cookies are needed for account access.

We retain records for a period after closure as required by financial compliance obligations under local law. Once that period ends, your personal data is deleted from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.